Tax Free Counter at TOKYU PLAZA SHIBUYA

Enjoy your tax free shopping at TOKYU PLAZA SHIBUYA

Enjoy tax free shopping with the PIE VAT app at the TOKYU PLAZA SHIBUYA. 

Complete your tax refund at Tax Free Counter. 

  • No forms
  • No Lines
  • No hidden fees
Download PIE VAT app
TOKYU PLAZA SHIBUYA
Easy way to complete tax free refund contactless

How PIE VAT app works: Complete your tax refund digitally

Enjoy shopping at TOKYU PLAZA SHIBUYA PIE VAT partner stores　

Howtopievat_mall_step1Step 1. Shop at TOKYU PLAZA SHIBUYA PIE VAT partner stores and pay an amount including tax

* Total purchase amount must be at least 5000 JPY (excluding tax) from PIE VAT partner stores in the same shopping mall on the same day

Before visiting the Tax Free Counter

Howtopievat_mall_step2Step 2. Download the PIE VAT app, scan the QR code from the store and start refund request on the app

 

*Highly recommended downloading the PIE VAT app before visiting the mall

Download the PIE VAT app
Visit the Tax Free Counter

Howtopievat_mall_step3Step 3. Visit Tax Free Counter located on the 3rd floor of TOKYU PLAZA SHIBUYA

Tax refund eligibility
* You must not be a resident of Japan
* You entered Japan within the last 6 months

After visiting the Tax Free Counter

Howtopievat_mall_step4Step 4. Refund after the service fee (1.5% of total amount excl. tax) will be available on the PIE VAT app once approved

 

Your refund will be available on the PIE VAT app and you can withdraw it anytime.

Withdraw tax refund

Howtopievat_mall_step5Step 5. Set your withdrawal method on the PIE VAT app and withdraw your refund.

Your refund will arrive your bank account or credit card within 5 - 10 business days.

Visit the Tax Free Counter located on the 3rd floor of TOKYU PLAZA SHIBUYA

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Tax Free Counter at TOKYU PLAZA SHIBUYA

The Tax Free Counter,  TOKYU PLAZA SHIBUYA,  is located in Shibuya, Tokyo.

Tokyu Plaza Shibuya aims to provide a shopping experience that resembles that of visiting a hands-on "art museum". Customers are encouraged to walk around and examine items at their own pace, ask questions about them, and pick them up without feeling pressured to buy anything. The main objective of the Plaza is to establish a long-term relationship with its customers, creating a destination that they will want to revisit frequently.

Notice

Important Notice

  • No returns accepted after the tax refund process is completed.

  • Tax-free goods must be exported by yourself. You are not allowed to transfer or consume the tax-free goods in Japan.

  • Tax-free goods cannot be purchased for business, commercial or resale purposes.

  • Please present your passport and the purchased goods at customs upon departure.

  • If you do not possess the tax-free goods upon departure, you have to pay the consumption tax at customs.
Tax refund eligibility

Summary of tax refund eligibility

  • Total purchase amount must be at least 5000 JPY (excluding tax) from PIE VAT stores in the same mall on the same day.

  • Non-resident foreign citizens with “Temporary Visitor (within 6 months)”, “Diplomat” or “Official”
    status of residence.

  • Non-resident Japanese citizens who can provide documentary proof of residing outside of Japan continuously for at least 2 years.
Download the PIE VAT app for free

Download the PIE VAT App and enjoy Tax Free Shopping

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