Tax Free Counter

Enjoy tax free shopping at TOKYU PLAZA & DECKS Tokyo Beach Tax Free Counter.

Complete your tax refund easily and quickly with the PIE VAT app.

Use the digital Tax Free Counter to enjoy tax free shopping at Tokyu Plaza. You can easily and quickly complete your tax free process using the "PIE VAT" tax refund app. Check the status of your tax refund process and receive your tax refund on the PIE VAT app.

Download the PIE VAT app here!

Enjoy tax free shopping at Tokyu Plaza

You can easily shop and receive a tax refund at the Tax Free Counter located in various TOKYU PLAZA.

TOKYU PLAZA GINZA

TOKYU PLAZA GINZA

Visit the Tax Free Counter on the 3rd floor of TOKYU PLAZA GINZA

Enjoy tax free shopping at Tokyu Plaza Ginza, where you can indulge in a unique blend of traditional and modern experiences.

LEARN MORE
TOKYU PLAZA SHIBUYA

TOKYU PLAZA SHIBUYA

Visit the Tax Free Counter located on the 3rd floor of TOKYU PLAZA SHIBUYA

Enjoy shopping and dining at TOKYU PLAZA SHIBUYA. 

Tokyu Plaza Shibuya aims to provide a shopping experience that resembles visiting a hands-on "art museum".

LEARN MORE
TOKYU PLAZA OMOTESANDO HARAJUKU

TOKYU PLAZA OMOTESANDO HARAJUKU

Visit the Tax Free Counter located on the 4th floor of TOKYU PLAZA OMOTESANDO HARAJUKU

Enjoy tax free shopping at Tokyu Plaza Omotesando Harajuku - a department store that opened its doors to the public in 2012.

LEARN MORE
DECKS Tokyo Beach

DECKS Tokyo Beach

Visit Tax Free Counter located on the 1st floor of DECKS Tokyo Beach SEASIDE MALL

Enjoy shopping and dining at DECKS Tokyo Beach. 

DECKS Tokyo Beach is a shopping mall situated in Odaiba. 

LEARN MORE
How to use PIE VAT app at Tax Free Counter

How to Shop Tax Free in Japan with PIE VAT app and the Tax Free Counter

Enjoy shopping at PIE VAT partner stores

Howtopievat_store_step1

Step 1. Shop at PIE VAT partner stores and pay an amount including tax

* Total purchase amount must be at least 5000 JPY (excluding tax) from PIE VAT partner stores in the same shopping mall on the same day

Before visiting the Tax Free Counter "PIE VAT Station"

Howtopievat_store_step2

Step 2. Download PIE VAT app, scan the QR code from the store and start refund request on the app

 

*Highly recommended downloading PIE VAT app before visiting the mall

Download the PIE VAT app
Visit the Tax Free Counter

Howtopievat_mall_step3

Step 3. Visit the Tax Free Counter 

Tax refund eligibility
* You must not be a resident of Japan
* You entered Japan within the last 6 months

 

After visiting the Tax Free Counter "PIE VAT Station"

Howtopievat_mall_step4

Step 4. Refund after the service fee (1.5% of total amount excl. tax) will be available on the PIE VAT app once approved

 

Your refund will be available on the PIE VAT app and you can withdraw it anytime.

Withdraw fund

Howtopievat_store_step5

Step 5. Set your withdrawal method on
PIE VAT app and withdraw your refund.

Your refund will arrive your bank account or credit card within 5 - 10 business days.

Notice

Important Notice

  • No returns accepted after the tax refund process is completed.

  • Tax-free goods must be exported by yourself. You are not allowed to transfer or consume the tax-free goods in Japan.

  • Tax-free goods cannot be purchased for business, commercial or resale purposes.

  • Please present your passport and the purchased goods at customs upon departure.

  • If you do not possess the tax-free goods upon departure, you have to pay the consumption tax at customs.
Tax refund eligibility

Summary of tax refund eligibility

  • Total purchase amount must be at least 5000 JPY (excluding tax) from PIE VAT stores in the same mall on the same day.

  • Non-resident foreign citizens with “Temporary Visitor (within 6 months)”, “Diplomat” or “Official”

  • Non-resident Japanese citizens who can provide documentary proof of residing outside of Japan continuously for at least 2 years.
FAQ

Questions and Answers about the PIE VAT app

Why do I need to submit my personal information on PIE VAT app?

This information is required by the National Tax Agency in Japan to process tax refunds. PIE VAT is a licensed authorized transmitter of this information. PIE uses industry standard security to ensure data is stored and transmitted securely.

When will I receive my tax refund?

After withdrawing from the PIE VAT app, it may take up to 5-10 business days, depending on the recipient's bank or credit card.

How can I contact PIE VAT support?

You can contact PIE's support team via the live chat on PIE VAT app or online help center page.

https://help.pievat.com

helppage

 

Download the PIE VAT app for free

Download the PIE VAT app and enjoy Tax Free Shopping

google-play-badge (1)
Download_on_the_App_Store_Badge_US-UK_RGB_blk_092917
PIEVATStation_Aqua_JP_LP_QR-code